Terms and Conditions

These terms and conditions explain the main rules for accessing and using Sweet Sweeps Casino’s website, your player account, our games, promotions, and related services (together, the platform).

By visiting the site, registering an account, or using any part of the platform, you agree to follow these conditions of use. They are designed to set clear expectations, describe player responsibilities, and explain how Sweet Sweeps Casino may operate, protect accounts, and manage fair play.

If you do not agree with these site terms, please do not create an account or use the platform.

Eligibility: who can use the platform

Sweet Sweeps Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age where you are located (whichever is higher).
• Be allowed to access online gaming services under the laws that apply to you.

It is your responsibility to confirm that online casino-style gaming is lawful in your jurisdiction and that you may participate. We may restrict or block access in certain states, countries, or regions, and availability can change over time due to legal, regulatory, or operational requirements.

Getting started: account registration rules that protect players

To play, you’ll need to create a player account. When registering, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will not impersonate any person or use details you do not have the right to use.

We may limit the number of accounts allowed per person, household, device, or network environment when it is reasonable to prevent misuse and protect platform integrity. Where limits apply, creating or using additional accounts may lead to restrictions on bonuses, gameplay, or redemptions.

Verification and identity checks (KYC): why we may ask for documents

To help prevent fraud, confirm eligibility, and comply with applicable requirements, Sweet Sweeps Casino may request verification at any time, including before your first redemption.

Verification may include requesting information or documents to confirm, for example:

• Identity and age
• Residential address
• Email and phone details
• Payment method ownership (where applicable)
• Account activity or eligibility for an offer

If requested, you agree to provide truthful information in a timely manner. If verification is incomplete or cannot be confirmed, we may limit account features (such as withdrawals/redemptions) until checks are completed.

Your player account: security, access, and personal use

Your account is personal. You are responsible for:

• Keeping your username, password, and login methods confidential
• All activity that occurs through your account (whether authorized by you or not)
• Notifying us promptly if you suspect unauthorized access

Accounts may not be shared, transferred, sold, or used on behalf of another person. Allowing someone else to use your account can lead to restrictions, including the removal of promotional eligibility or account suspension where necessary to protect the platform.

Payments, purchases, withdrawals, and balances: what to expect

Sweet Sweeps Casino may offer multiple payment options, including ACH, Visa, MasterCard, Apple Pay, and Google Pay, subject to availability and your location. Processing times, fees (if any), limits, and verification requirements can vary by method, player history, and risk checks.

Important points to understand:

• Deposits and withdrawals may be reviewed before approval, especially for security and fraud prevention.
• We may apply reasonable checks to confirm payment method ownership and the legitimacy of transactions.
• Available payment methods can change, and some options may not be available in all regions or on all devices.
• Balances shown in your account are provided for convenience and may be adjusted if an error is identified (see “Errors and technical issues”).

If you believe a transaction or balance is incorrect, contact support as soon as possible so it can be reviewed.

Bonus rules made clear: promotions, playthrough, and limits

Promotions at Sweet Sweeps Casino may include welcome offers, purchase bonuses, login rewards, cashback, referrals, and other limited-time campaigns. Each promotion can have its own bonus terms, and by participating you agree to comply with both these platform rules and the specific offer rules shown at the time.

Common promotion conditions may include:

• Eligibility requirements (such as location, account status, or verification)
• Time limits and expiration periods
• Wagering requirements (playthrough)
• Game restrictions or exclusions
• Maximum conversion, redemption, or withdrawal limits where applicable
• Abuse prevention rules (for example, one account per person/household)

Examples of promotion-related limits that may apply on the platform include a minimum redemption threshold (such as 60 Sweeps Coins) and maximum redemption caps (for example, up to $10,000 per redemption with one redemption per 24 hours, with different limits in certain locations such as Florida and New York). Promotions may also be restricted in certain U.S. states and can be void where prohibited.

Always review the specific promotional terms presented in-app or on the promotion page before opting in or relying on an offer.

Game access and platform availability: how service changes can happen

We aim to provide a stable and enjoyable service, but game availability and site access may vary due to:

• Your location or device compatibility
• Scheduled maintenance
• Software updates
• Game provider changes
• Technical problems beyond our reasonable control

Some games, features, and promotions may be added, changed, suspended, or removed at any time. We do not guarantee that any particular game, provider title, payment method, or promotion will always be available.

Fair play standards: what’s not allowed

To keep gameplay fair and protect players, you agree not to misuse the platform. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Providing false or misleading information
• Fraud, attempted fraud, or suspicious payment activity (including chargeback abuse)
• Collusion or coordinated play intended to gain an unfair advantage
• Exploiting promotions in a way that breaches offer rules (bonus abuse), including creating multiple accounts to claim the same offer
• Using bots, scripts, automation tools, or unauthorized software
• Interfering with the platform, games, or connected systems, including attempts to manipulate outcomes
• Letting another person access or operate your account

If you’re unsure whether something is allowed, it’s safer to ask support before proceeding.

When Sweet Sweeps Casino may limit service: balanced operator rights

We may take reasonable action to protect players, the platform, and the integrity of promotions. Depending on the situation, this may include:

• Limiting access to certain features (such as purchases, bonuses, or withdrawals)
• Pausing a transaction for review
• Suspending or removing promotional eligibility where conditions were not met
• Temporarily suspending an account while investigating unusual activity
• Closing an account in cases of serious or repeated rule breaches

When appropriate, we aim to apply these measures proportionately and based on the information available, including verification outcomes and account activity.

Errors, malfunctions, and interrupted sessions: how issues are handled

From time to time, mistakes and technical issues can happen, such as:

• Display errors (including pricing, balances, or promotional values)
• Game malfunctions or interrupted gameplay sessions
• Incorrect crediting of bonuses or rewards
• System outages or delays

If a clear error occurs, Sweet Sweeps Casino may correct the mistake and make reasonable adjustments to reflect what should have happened without the error. This can include reversing transactions or gameplay outcomes that were directly impacted by a malfunction or incorrect posting.

If you notice something that looks wrong, stop play and contact support so it can be reviewed quickly.

Responsible gaming: keeping play fun and in control

Gambling should be entertainment, not a way to make money or solve financial problems. If playing stops feeling enjoyable, consider taking a break or using any responsible gaming tools that may be available on the platform.

If you want to learn more about safe play practices and available controls, review our Responsible Gaming page.

Intellectual property: respecting our content and technology

The website design, branding, text, graphics, software elements, and other original content on Sweet Sweeps Casino are owned by Sweet Sweeps Casino or used under license from our partners.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without prior written permission, except where permitted by applicable law.

Third-party providers and linked services

Some parts of the platform rely on third-party providers, including game studios, payment processors, identity verification tools, and hosting or analytics services. These services may have their own operational limits and may occasionally be unavailable or experience delays.

Where the platform links to third-party websites or tools, those services are generally governed by their own terms and policies. Sweet Sweeps Casino is not responsible for third-party services outside our control, but we will make reasonable efforts to support players when issues relate to platform use.

Limits on liability: fair boundaries you should understand

Sweet Sweeps Casino is not responsible for losses or damages resulting from circumstances such as:

• Internet interruptions, device issues, or unsupported browsers
• Player error (including entering incorrect details or mismanaging account security)
• Delays or failures caused by third-party providers (such as payment networks)
• Events outside reasonable control (for example, major outages or force majeure situations)
• Misuse of the platform or breaches of these rules

Nothing in these service terms is intended to limit any consumer rights that cannot be excluded under applicable law.

No guarantees: “as is” and “as available”

The platform, including games and services, is provided on an “as is” and “as available” basis. We work to keep the service running smoothly, but we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these platform rules

We may update these terms and conditions occasionally to reflect changes to the platform, security practices, promotions, or legal requirements. The most current version posted on the website will apply from the date it is published, unless a different effective date is stated.

You are encouraged to review this page periodically. Continued use of the platform after an update means you accept the revised terms.

Related policies you should review

These service terms work alongside other important policies that may apply depending on how you use the platform, including:

• Privacy Policy
• Cookie Policy
• Bonus Terms (promotion-specific rules)
• AML/KYC policy (identity and fraud-prevention practices)
• Responsible Gaming resources

If there is a conflict between an offer’s specific bonus terms and these general account rules, the promotion’s specific terms will usually control for that offer.

Contact Sweet Sweeps Casino

If you have questions about these conditions of use or your account, please contact our support team. You can reach us by email at contact@sweetsweeps.com, and live chat may be available through the website when online.

Using Sweet Sweeps Casino comes with shared responsibilities: we provide the platform and safeguards, and you play under clear rules designed to support fairness, security, and transparency. By continuing to access the site and use your account, you agree to follow these terms.